Support
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Reach us directly or browse our setup guides and documentation below. Real people answer: Mon–Fri 8am–8pm and weekends 10am–6pm AEST. WhatsApp and Signal replies usually land within two hours.
12-month warranty on all devices · 14-day money-back guarantee · No-cutoff support
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All contact options
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Essential reading
Why Normal Smartphones Are Not Private
Data collection, telemetry, and why settings alone cannot fix it
What "De-Googled" Actually Means
What is removed, what remains, and myths vs reality
How to Use a Secure Phone Properly
Profiles, app discipline, network behaviour, and updates
Encrypted Messaging Apps
Metadata vs content, why most apps still leak, and what works
Using a Secure Phone While Traveling
Border checks, device exposure, preparation, and what not to do
Setup & configuration
Quick reference
First boot setup
Initial device startup and configuration
SIM and eSIM setup
Activating local and global SIM cards
VPN setup
Mullvad VPN, private DNS, network protection
Banking app compatibility
Banking, MyGov, Medicare in sandboxed Play Services
Moving from iPhone
Full migration walkthrough
Phantom Protocol overview
How the emergency protection system works
Duress PIN setup
Configure silent protective actions
Remote erase behaviour
Full cryptographic erase from anywhere
Help & policies
12-Month Warranty & Claims
What is covered, what is not, and how to make a warranty claim
GrapheneOS Banking Apps in Australia
Which Australian banking, payment and government apps work
Does GrapheneOS Work in Australia?
Carriers, VoLTE, eSIM and app compatibility explained
Can Police Unlock a GrapheneOS Phone?
Encryption, auto-reboot, duress PIN and what the law can compel
How It Works
From order to a hardened device, and the support you get