Question 1

What is GrapheneOS?

Accepted Answer

GrapheneOS is an open-source, privacy-and-security-focused mobile operating system for Google Pixel devices. It removes all Google tracking infrastructure, adds hardened memory allocation, verified boot, and gives you granular control over every app permission. It currently has over 300,000 active users including journalists, legal professionals, security researchers, and privacy-conscious individuals worldwide.

Question 2

Will banking apps and everyday apps still work?

Accepted Answer

Yes. GrapheneOS includes a sandboxed Google Play Services environment that allows apps like CommBank, ANZ, Westpac, NAB, Uber, Google Maps, and MyGov to function normally — while keeping them strictly isolated from your personal data and each other.

Question 3

What is Phantom Protocol?

Accepted Answer

Phantom Protocol is our exclusive in-house developed emergency data protection system. Features include remote erase, emergency PIN, decoy profiles, hardware sensor toggles, auto-reboot timer, and rapid lockdown mode. All features are completely legal in Australia and internationally.

Question 4

What is included with every device?

Accepted Answer

Every order includes GrapheneOS (latest build, bootloader relocked), Phantom Protocol configured and armed, Threema license, Mullvad VPN 12-month subscription, global data eSIM for 170+ countries, local Australian SIM, multiple isolated user profiles, and 24/7 direct tech support.

Question 5

Do you accept cryptocurrency?

Accepted Answer

Yes. We accept Bitcoin (BTC) and Lightning via our self-hosted BTCPay Server. You can also pay with Visa, Mastercard, or Amex via Stripe.

Question 6

Is a de-Googled phone legal in Australia?

Accepted Answer

Completely legal. These are standard Google Pixel devices running open-source software. You own the hardware and have the right to install whatever operating system you choose. Privacy is a fundamental right under Australian law.

Question 7

Can I migrate from iPhone?

Accepted Answer

Absolutely. Our team personally guides every customer through the migration process: contacts, photos, notes, two-factor authentication apps, iMessage deregistration, and app equivalents. Most clients are fully operational within a week.

Question 8

How long does shipping take and where do you ship?

Accepted Answer

Build and configuration time is 1–3 business days. Australian Express Post typically takes 1–3 business days, with same-day dispatch for already-configured orders placed before 2pm AEST. International shipping available to 170+ countries via tracked courier, typically 5–12 business days.

Question 9

What if I am not satisfied?

Accepted Answer

We offer a 14-day money-back guarantee from the date of delivery. Return the device in original condition with all accessories for a full refund of the device price. This is in addition to your rights under the Australian Consumer Law.

Question 10

What data do you collect when I order?

Accepted Answer

Only what is required to fulfil your order: name, shipping address, email, and payment details processed securely via Stripe. We never store card numbers. If you pay with Monero, you can order with minimal personal information.

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