Shipping Policy
Last updated: 1 April 2026
Privacy Devices ships custom-configured GrapheneOS devices from Australia. Every device is individually hardened and tested before dispatch.
1. Processing Time
Configured phones are prepared, hardened and tested within 1–2 business days before dispatch. Accessory-only orders dispatch within 1–3 business days. Each device is hand-configured with GrapheneOS and your selected privacy applications before shipping.
2. Domestic Shipping (Australia)
| Method | Estimated Delivery | Cost |
|---|---|---|
| Express (Australia Post) | 1–3 business days | Free |
| Standard (Australia Post) | 3–7 business days | Free |
Free tracked shipping on every order — the price you see is the price you pay. Configured phones are prepared and tested within 1–2 business days before dispatch. Accessory-only orders dispatch within 1–3 business days.
3. International Orders
Privacy Devices sells and ships within Australia only. Checkout accepts Australian billing and delivery addresses only; an order with any other destination cannot be completed. We do not quote, calculate or accept international shipping, and no customs duty or import fee can arise on an order placed with us.
4. Order Tracking
A tracking number is provided via email once your order has been dispatched. You can track your shipment through Australia Post.
5. Delivery Issues
- If your package is lost or damaged in transit, contact us within 7 days of the expected delivery date
- We will work with the carrier to locate your package or arrange a replacement
- Risk of loss passes to the buyer upon handover to the shipping carrier
6. Incorrect Address
Please ensure your shipping address is accurate at checkout. We are not responsible for delays or losses caused by incorrect address details provided by the buyer. Re-shipping fees may apply.
7. Contact Us
For shipping enquiries, contact us at:
info@privacydevices.net
WhatsApp: +61 492 503 199