Shipping Policy

Last updated: 20 September 2026

Privacy Devices ships custom-configured GrapheneOS devices from Australia. Every device is individually hardened and tested before dispatch.

1. Processing Time

Configured phones are prepared, hardened and tested within 1–2 business days before dispatch. Accessory-only orders dispatch within 1–3 business days. Each device is hand-configured with GrapheneOS and your selected privacy applications before shipping.

2. Domestic Shipping (Australia)

Method	Estimated Delivery	Cost
Express (Australia Post)	1–3 business days	Free
Standard (Australia Post)	3–7 business days	Free

Free tracked shipping on every order — the price you see is the price you pay. Configured phones are prepared and tested within 1–2 business days before dispatch. Accessory-only orders dispatch within 1–3 business days.

3. New Zealand Orders

New Zealand shipping is available. Shipping shown at checkout is an estimate or pending quote. We will confirm the final courier cost before dispatch. Import duties, GST, customs fees, and local charges are the buyer's responsibility unless stated otherwise.

We are not offering worldwide shipping. Checkout currently accepts Australia and New Zealand only.

4. Order Tracking

A tracking number is provided via email once your order has been dispatched. Australian orders can be tracked through Australia Post; New Zealand orders use the confirmed courier service.

5. Delivery Issues

• If your package is lost or damaged in transit, contact us within 7 days of the expected delivery date
• We will work with the carrier to locate your package or arrange a replacement
• Risk of loss passes to the buyer upon handover to the shipping carrier

6. Incorrect Address

Please ensure your shipping address is accurate at checkout. We are not responsible for delays or losses caused by incorrect address details provided by the buyer. Re-shipping fees may apply.

7. Contact Us

For shipping enquiries, contact us at:
info@privacydevices.net
WhatsApp: +61 492 503 199