1. About Privacy Devices

Privacy Devices provides privacy-focused smartphones and mobile security services, including devices configured with GrapheneOS and optional setup services. We sell physical products and may offer configuration assistance, guidance, or support related to device setup.

We do not provide legal advice, surveillance evasion services, or guarantees of anonymity.

2. Eligibility & Lawful Use

You must be at least 18 years old to purchase from this website.

All products and services must be used lawfully and in accordance with all applicable local, state, national, and international laws. You agree not to use our products for illegal purposes.

We reserve the right to refuse service or cancel orders where misuse or unlawful intent is suspected.

3. No Guarantee of Anonymity

While our devices are designed to improve privacy and security, no device or software can guarantee complete anonymity or protection.

Privacy and security outcomes depend on:

• Device configuration

• User behaviour

• Network conditions

• Third-party services and applications

By purchasing from Privacy Devices, you acknowledge and accept these limitations.

4. Products & Configuration

All devices sold by Privacy Devices are:

• Genuine hardware

• Professionally prepared prior to shipping

• Shipped with GrapheneOS installed where stated

Optional configuration services may include:

• Privacy hardening

• App setup

• Secure communication tools

• eSIM or VPN guidance

Configuration services are provided as-is and are not a substitute for professional security consulting.

5. Orders & Payments

Orders may be placed via:

• Website checkout

• Assisted ordering (e.g. WhatsApp or email)

All prices are displayed in the applicable currency and are subject to change without notice.

Payment must be completed in full before orders are processed or shipped.

We reserve the right to cancel or refuse orders at our discretion.

6. Shipping & Delivery

We ship to Australia and selected international destinations.

Delivery times are estimates only and may vary due to:

• Carrier delays

• Customs processing

• External factors beyond our control

We are not responsible for delays caused by third-party carriers or customs authorities.

7. Returns & Refunds

Due to the nature of configured devices:

• Unopened, unused devices may be eligible for return in accordance with our Returns Policy.

• Configured or customised devices may not be eligible for refund unless faulty under applicable consumer law.

Refunds do not apply to configuration services already performed unless required by law.

Please refer to our Shipping & Returns Policy for full details.

8. Support & Assistance

Basic support related to device setup and initial use may be provided after purchase.

Ongoing, advanced, or custom configuration assistance is not guaranteed and may require additional fees.

Support is provided via available channels such as email or WhatsApp.

9. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Privacy Devices or its licensors.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

10. Third-Party Services & Software

Our devices may support or reference third-party software, applications, or services. We are not responsible for the performance, security, or privacy practices of third parties.

Use of third-party services is at your own risk and subject to their respective terms.

11. Limitation of Liability

To the maximum extent permitted by law, Privacy Devices shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms excludes rights you may have under applicable consumer protection laws.

12. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date.

Continued use of our website or services constitutes acceptance of the updated terms.

13. Contact Information

If you have questions about these Terms & Conditions, please contact:

Privacy Devices
Email: info@privacydevices.net